Privacy Policy
Ginger Fig Club – Privacy Policy
- Introduction
This Privacy Policy explains how Ginger Fig Club (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website, purchase tickets, become a member, use our app, or contact us.
Ginger Fig Club is the data controller for the personal information we collect.
For any privacy or data protection enquiries, please contact:
Email: [email protected]
Address: The Banks, 7A Truss Hill Road, Ascot, SL5 9AL
- Ticketing Providers
Ticket purchases are processed through Ticket Tailor. Ticket Tailor processes personal data on our behalf in connection with managing ticket sales and event registrations. For all booking, ticket or data enquiries, please contact Ginger Fig Club directly.
- Personal Data We Collect
We may collect the following information:
- Name, address, email, phone number
- Payment and billing details
- Membership and ticket purchase history
- Event attendance information
- Dietary or allergy information (if provided)
- Marketing preferences
- Correspondence you send us
If you provide someone else’s details, you confirm you have their permission.
- Information Collected Automatically
When you use our website, app, or ticket shop, we may collect:
- Device and browser information
- IP address and location data
- Pages viewed and navigation behaviour
- Usage statistics
This helps us improve our website, services, and customer experience.
- How We Use Your Information
We use your personal data to:
- Process memberships and ticket purchases
- Manage bookings and event attendance
- Provide customer service
- Operate our website and app
- Send service updates and marketing (where permitted)
- Improve our services
- Detect fraud or misuse
- Comply with legal obligations
- Marketing Communications
We may send newsletters, event updates, and promotions where you have opted in. You can unsubscribe at any time via the link in emails or by contacting us.
- Event Photography
We may take photographs and videos at our events for promotional and marketing purposes, including on our website and social media channels. Where individuals are clearly identifiable, we will ensure there is an appropriate lawful basis for processing and will provide attendees with information about how they can object or opt out where appropriate.
- Lawful Bases for Processing
We rely on the following lawful bases under UK GDPR:
- Contract – to process bookings, memberships, and services.
- Legitimate Interests – to administer memberships, organise events, improve our services, prevent fraud and communicate with our members where appropriate.
- Consent – for marketing and optional cookies.
- Legal Obligation – where required by law.
- Sharing Your Data
We may share your data with trusted third parties such as:
- Payment processors
- Ticketing providers
- Email/SMS platforms
- IT service providers
- Accountants and legal advisers
- Event venues and suppliers
All third parties must protect your data and process it lawfully.
We do not sell your personal data or share it with third parties for their own marketing purposes without your consent.
We may share attendee information with venues or suppliers where necessary to organise or deliver an event (for example, to manage guest lists or dietary requirements). We will not share your personal information with sponsors, exhibitors or event partners for their own marketing purposes unless you have expressly agreed to this.
- International Transfers
Some providers may store data outside the UK. Where this happens, we ensure appropriate safeguards such as:
- UK adequacy regulations
- International Data Transfer Agreements (IDTAs)
- Approved contractual clauses
- Cookies & Analytics
Our website uses cookies to improve functionality and analyse usage. Non‑essential cookies (e.g., analytics, marketing) are only used with your consent.
You can manage cookie settings through your browser. Where available, you can also manage your preferences using our cookie consent tool.”
- Data Security
We use appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse. Payment information is encrypted. No online system is completely secure, but we take security seriously.
- Data Retention
We keep your data only as long as necessary, including:
- Membership records: while your membership is active and for up to 6 years afterwards where required by law.
- Event attendance records: up to 3 years.
- Customer enquiries: up to 12 months.
- Marketing preferences: until you unsubscribe or withdraw your consent.
- Transaction records: up to 6 years.
- Your Rights
You may have the right to:
- Access your data
- Correct inaccurate data
- Request deletion
- Object to processing
- Restrict processing
- Request data transfer
- Withdraw consent
- Complain to the ICO
To exercise your rights, email [email protected].
- Children’s Privacy
Our services are for individuals aged 18+. We do not knowingly collect data from children.
- Third‑Party Links
Our website or app may link to external sites. We are not responsible for their privacy practices.
- Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website.
- ICO Registration
Ginger Fig Club is registered with the Information Commissioner’s Office (ICO).
- Contact us:
For any questions about this Privacy Policy or your personal data, please contact:
Ginger Fig Club
The Banks
7A Truss Hill Road
Ascot
SL5 9AL
Email: [email protected]
If you are unhappy with how we handle your personal data, you also have the right to complain to the Information Commissioner’s Office (ICO).
Last updated: May 2026